FAQ

Frequently Asked Questions 

If you are looking for any specific information or have any questions, please look through our FAQ for useful information and answers.

From where can I find the entry fees?
You can find the entry fee information from each distance-specific page (under the events heading) under “entry fees”.

Can I cancel my participation?
Can I transfer my participation to next year’s event?
Can I get my registration payment refunded? 

The registration is binding. However, with the Mysafety Cancellation Insurance, purchased at the time of registration, you get the registration fee back if you are prevented from participating, for example due to your own or a loved one’s illness, if the babysitter or the train does not show up, or if something else happens unexpectedly in life, and the insurance conditions are met. Read more about Cancellation Insurance here.

After the Cancellation Insurance became available, the Transfer Insurance that was offered until 2024, is no longer available for purchase. In other words, participation cannot be transferred to the following year.

If you have not purchased the Cancellation Insurance, but cannot participate, the money will not be refunded. You do not need to notify the event organizer of your absence.

Due to pregnancy, participation can be postponed by a year or two. Please contact our customer service at maraton(at)sul.fi and send a pregnancy certificate.

Can I sell or transfer my participation to another runner?
Yes. Your bib number is personal and should not be given to another runner without a re-registration. The right to participate can be transferred from one runner to another (for the same event year) with a re-registration fee of 10 euros.

A re-registration takes place with a code which the resigning runner gets from his own, personal entry profile. The resigning runner needs to give the code to the person to whom he/she wants to transfer the participation. The new entrant pays the 10 euros re-registration fee. Please see the instructions from the link below. How to transfer the participation to another runner 

Will I receive a confirmation for my registration?
Yes, you will receive a registration confirmation e-mail to your given e-mail address (sender Helsinki City Running Day). In case you have not received a confirmation to your inbox, please remember to check your junk e-mail. Closer to the event, you will receive important information by e-mail related both to the event and your bib number (approx. 1-2 weeks prior to the event).

How can I change my participant data after I have registered?
It is important that the personal data in your entry profile is up to date at all times. In case your personal data should change, please be sure to update your entry profile data (excl. your name) by signing in with the username and password issued to you by email. You have received the credentials to your entry profile in your registration confirmation e-mail.

Can I change the running distance?
Yes. If you have already registered for the event, and would like to change your distance, please send an email to maraton@sul.fi.

If you want to change to a longer distance (more expensive), you will need to pay the price difference between the distances (according to the entry fee of the new distance at that time). The price difference can be paid with sport vouchers or by bank transfer. Please remember to update your new estimated finish time in your entry profile.

If you want to change to a shorter distance e.g., from marathon to half marathon, you can make this change by logging into your own entry profile and edit your distance yourself, latest by race week’s Thursday. After this date, you need to contact the race office for changing to a shorter distance. Please note that we are not returning any price differences.

Why is the event t-shirt not included in the entry fee anymore?
By making the event t-shirt chargeable, we can also make more accurate estimates for t-shirt orders and thereby reduce losses.

How do I collect my bib number? Can I also collect my friend’s package?
Each runner picks up the bib number from the race office no later than 1 hour prior to the start time. The bib number can be collected by showing a QR code. The QR code will be  sent about a week before the event by email and a few days before the event by text message. When you arrive at the race office, take out the QR code message well in advance. 

 You friend may also pick it up for your with your QR code. 

How do I collect my event t-shirt? How do I know if the t-shirt included in my entry?

If you have registered before June 26, 2024, the t-shirt is automatically included in the price. After this, the t-shirt can be purchased during registration or later in the entry profile. The information if the t-shirt is included will be printed on the bib number. You can also see the info in your entry profile (Shirt: Yes / No) and  in the email that will be sent to you approx. 1 week before the event.

Your event t-shirt needs to be collected from the race office after the bib number pick up.

How do I make a registration for a corporation or team? 
Instructions on how to register a corporation or team can be found from below. Please note that the below instructions are only in Finnish. For more information and assistance in English, please send an email to maraton@sul.fi
Ohjeet yritysilmoittautumiseen ja ryhmän muodostamiseen 

Saucony Helsinki City Marathon Relay – Questions:

Can a team consist of three or five runners?
Yes, a team can consist of three runners, meaning that one runner has to run two legs in a row. A team cannot consist of five runners, as four is the maximum number of allowed runners per team. Teams with less than four runners are not obliged to inform the event organiser about the matter.

Can I change a team member or change the order of the runners? And how?
Yes. The team’s contact person can change team members or the order of the team members/runners through the team’s entry profile.